Macdonald Crutherland House

Reviews about Macdonald Crutherland House

• 3 / 5

  By Brahma Raina
  If you are looking to stay close to Glasgow, I suggest look for another hotel. This place is situated around 35 km on the outskirts of Glasgow and even then has to be reached by a service road.
  
  Apparently, the hotel is not capable of attending to a large group. We were part of a Trafalgar group of 48 and the hotel staff struggled to serve breakfast on time. It was delayed by ten minutes. Even then it was served cold and to make it worse, there were no spoons and tongs. The waitresses didn't even understand that when laying out sausages, it's imperative to place tongs. Our entire group resented the attitude displayed at the hotel.
  
  The rooms were not attended to/checked before new guests were checked in. The washbasin in our room would fill up with water and it became very filthy using them. Avoid this joint like the plague.
  
  Look for a hotel closer to Glasgow.
  April 29, 2017
• 5 / 5

  By David Page
  Held an event here, staff were great, food was tasty and the whole evening went off without a hitch.
  April 17, 2017
• 3 / 5

  By Colsaldo TV
  Check in was smooth and friendly. Room was nice, although the view was of the heating ducts on the roof. WiFi in the room was terrible, couldn't get more than a bar and kept cutting out. Asked in reception for a booster, was told that there were boosters all over and they would try and reset one. Don't know if they did but it didn't improve. Dinner was lovely and dinner service was friendly and attentive. Breakfast was OK, not the friendliest service. I asked to change some items on the set breakfast and it was noted down with no reply. Used the pool/sauna area, it was clean and pleasant. Went for a cream tea before we left and it was awful. We were told they had no assault tea, we were given whipped cream instead of clotted with no explanation. When I asked if they had clotted I was told they had none. The coffee arrived warm rather than hot (I could comfortably hold the pot) and when we added water it was lukewarm. Worst were the scones, they were doughy in the middle. We sent them back, and were presented with the exact same issue. I ate one with difficulty and left the second. I would have been embarrassed to put those scones down to someone. Rather than speak to the barman again who seemed unable to change the situation, I spoke to reception. They were very friendly and helpful, answered some of my questions, apologised profusely and offered a complementary afternoon tea at another time with use of facilities.
  January 08, 2017
• 5 / 5

  By Lewis Aitken
  Great for an overnight stay, we went with a deal that included an evening meal, breakfast and a spa treatment. The food was amazing! Very impressive. The staff were very friendly and the spa was great. I'd recommend.
  November 13, 2016